Within the 2020, this new CFPB gotten 1054 issues against SPS. SPS ranked Number 36 certainly most of the financial organizations for issues.
Letter from SPS dated XX/XX/XXXX, states … My payment currently is 3 % <>. New payment is 4 % <>effective XX/XX/XXXX and scheduled to go up XX/XX/XXXX, and again to increased to 4.125 % and is effective again on XX/XX/XXXX and scheduled increase again XX/XX/XXXX to <>. I had applied for a loan mod back in XX/XX/XXXX, with no results. SPS wasn’t clear with their requests each time they asked for additional info and I was returning info on XXXX paperwork, but later several months, found they wanted the info on their paperwork, even though info almost same, just not on their paperwork, so in the end my paperwork was thrown out. I had to start all over and this took me about a month to mentally wrap my head around the chore I had to do AGAIN, but after calming down and receiving their forms. I reapplied in XX/XX/XXXX, a few questions about my paperwork again, they seem to question my paycheck status, they question why was I missing paychecks, I explained I only worked two days in first quarter of this year and I highlighted the info describing that, like year to date # ‘s. Then they said I wasn’t reporting workman ‘s comp checks. I explained, I am not reporting because I am not receiving, they found that odd for me not to be collecting. I explained I only work one day a week and I don’t qualify, I only work one day a week because I am a full time mother to my XXXX year old with XXXX, trying to transition him into adulthood since the school district did not. Another reason I need help with my loan mod, because he has cost me $ XXXX recently for XXXX assessment and <>for XXXX XXXX XXXX remapping to help him deal with real world. Finally it was in underwriting and they questioned that again. Finally, I find it is in its 30 day time frame starting XX/XX/XXXX, I received a resolution on XX/XX/XXXX explaining they were ount they showed as income was <>= ,000,000>, when in reality it is <>, because I am not working nor am I collecting unemployment, this is a discrepancy, I called XXXX and they suggested I reach out to you.
Grievance Facts:
Full Complaint:The borrowed funds company refuses to post myself my personal comments when you look at the a prompt trend. I didn’t discovered my declaration until 5 days just before my fee flow from.
Criticism Information:
Full Complaint:From the first date, I have always included a partial pre-payment of my principle. When the COVID-19 Pandemic shut down XXXX Florida, I called Select paydayloancolorado.net/mancos Portfolio Servicing and asked them two questions ; 1 ) would they lower the variable interest rate, which they increased last year, 2 ) what options do I have if I have a problem making the payments Today, I received my statement. The pre-payment of <0.00>was unapplied, even though the mortgage coupon was clearly marked for partial pre-payment. Rather than following their customer ‘s wishes, they continue to charge interest charges for the <0.00>( and future ) pre-payments. At XXXX XXXX, I called, I was informed that I was enrolled in their ” forbearance ” program and they told me that I could not withdraw from it. This is Forced Compliance of a Condition that was never agreed to.
Complaint Facts:
Complete Grievance:In my own personal bankruptcy last year my debt was never ever reaffirmed by the my financial back at my financial from the my financial XXXX XXXX whom following moved it loan so you can SPS Maintenance with this specific action nothing away from my percentage history are been recorded on my household loan over the past eight age extremely loan providers try not to even admit me whilst does not demonstrate that I really enjoys a house loan Ergo it’s caused it to be impossible in my situation to help you refinance otherwise get a different type of loan that have a diminished appeal speed apart from the main one thats being provided with my upkeep organization currently ergo im in capable availableness my personal security it’s been happening for many years
Business response:
We accessed it ailment regarding social archives of your own User Economic Protection Agency (CFPB). You can file your complaint towards CFPB here.
