Full Complaint:I fell trailing to my mortgage XX/XX/XXXX and you will called Quality to the XX/XX/XXXX to talk about what my personal possibilities were to remove the fresh new standard. Each XXXX ( personnel id XXXX ), I’m able to expand my personal forbearance otherwise make an application for losses mitigation and she’d post records on my house. To your XX/XX/XXXX XXXX ( worker id XXXX ) stated that my deferment agreement was due straight back from the XX/XX/XXXX which have home financing fee owed XX/XX/XXXX. We never gotten so it arrangement nor did I get any cell phone calls regarding a prospective deferment. Toward XX/XX/XXXX, XXXX ( employee id XXXX ), stated that easily are struggling to generate an installment up coming I would must get losses minimization. We informed XXXX our very own adversity could well be resolved so we you certainly will resume repayments XX/XX/XXXX however, XXXX mentioned that wasn’t a choice therefore i registered my personal files toward XX/XX/XXXX. On the XX/XX/XXXX a letter was sent claiming my personal request for recommendations was refuted on account of myself maybe not acknowledging the fresh new deferment alternative. My personal mortgage company pushed myself in to a strategy which i couldn’t conform to, pushing us to submit an application for an option merely to be rejected. I have just followed the training off my mortgage company and you may have a tendency to now remain abandoned.
Grievance Facts:
For having the offer done i must At the period we were not able to make the walk costs.
Since that time our very own problem has evolved we wish to need Quality through to the offer. Since we are able to pay for it Quality would like to perform good ( DIL ). Indeed all of the Caliber has only started interested in starting a beneficial DIL for a long time now. We had been very shocked whenever Quality provided you the mortgage Modification. Happily surprised. Given that we are able to afford it we believe they don’t wanted me to Customize the loan. We believe the mortgage modification promote by Quality are an artificial provide it understood we could perhaps not afford the payments from the date so they really offered it to you. Given that we can pay for it they won’t give it in order to all of us. We think Quality is really in the real estate business maybe not the borrowed funds team. They normally use the brand new ( DIL ) to amass properties following promote the newest on their sister providers brand new XXXX XXXX XXXX for a cheap price then the Trust resells it at a revenue. We believe the brand new Given can make entire in order to Quality on the loss with the financing as they are tearing of your own taxation Payer toward a primary Group top. You should investigate so it.
Ailment Details:
Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be <.00>more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than my current mortgage loan was originated for. He told me that I had to pay <.00>for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him https://paydayloancolorado.net/del-norte/ for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.
